The only suggestions I make, are for cart service for patrons in the parking lots (I noticed a lot of elderly folks walking) and maybe a movie theater or other activities for the children. I did notice that the valet staff were horsing around out front, which seemed somewhat unprofessional. The rooms and facilities as a whole were awesome! Take time to look at the art by Native American artisans. That makes the gaming experience so more tolerable (especially if you are 'donating' back to the Indian tribe). The dealers were on their game, literally and figuratively. The bar staff at both bars are friendly and interactive (which should go without saying). The banquet room staff are exceptional, they were very attentive to our needs. Their manager (Mike) was friendly and professional.
I think security staff could smile more, I understand their job may be daunting, but a smile can be reassuring to make us feel safe and secure too. The staff are generally friendly and helpful, but I noticed the housekeeping staff were more attentive in their greetings this time, even the dear older Native lady, who actually smiled at me and said 'hello' (this is not typical of their culture and interactive character). I have stayed here a few times, but this last three day visit was exceptional.
