Confirm, and you should see 'Chat with a support agent in your web browser.'Īfter all that, I still had to sit on hold waiting as there were 23 or so people ahead of me in line. Enter 'Download and Install' in the second. Enter 'Microsoft 365 and Office' in the first box. Select 'Office,' 'Get Home Support,' type into the box 'Can't install Office,' 'PC,' ''Something went wrong' error,' 'No,' 'Internet Explorer,' 'No,' and at the bottom of the screen you should see 'Contact Support.' This will take you to a new page that asks you to tell them a little more about the problem. If you don't have access to an account, create a new Outlook account and use that. It wasn't a phone call, but I was able to dialogue with someone who works for Microsoft through the chat today.
